At www.cbs.ge, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.

Return Eligibility:

  • You may return an item within 7 days of receiving it for a refund or exchange, provided that the item is unused, undamaged, and in its original packaging with all tags intact.
  • To be eligible for a return, your item must be in the same condition as you received it.

Non-Returnable Items:

  • Certain types of items are non-returnable, including perishable goods, personalized items, and gift cards.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order to request a return authorization. You can reach us via email at support@cbs.ge or by phone at (+995) 032 247 54 44.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our customer support team will guide you through the return process and provide you with a return authorization number (RAN) if your return request is approved.
  4. Pack the item securely in its original packaging, including all accessories and documentation.
  5. Clearly mark the RAN on the package.
  6. Ship the item back to us at the provided address. Please note that you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Refund Process:

  • Once we receive your returned item and verify its eligibility, we will process your refund within 3 -7 business days.
  • The refund will be issued to the original payment method used for the purchase.

Exchange Process:

  • If you wish to exchange an item for a different size, color, or variant, please indicate your preference when contacting our customer support team.
  • We will process the exchange once we receive your returned item and verify its eligibility.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the availability of the product.

Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with http://www.cbs.ge/ is enjoyable and hassle-free.